FAQ

Shopping made simple. Here are answers to your most common questions!

SHOPPING INFORMATION

We offer free delivery on most products! Some items may have a small delivery fee based on location and weight, which will be shown at checkout.

Most orders are delivered within 5–10 business days depending on your location and product availability.

Yes! You can checkout as a guest, but creating an account helps you track orders, save wishlists, and shop faster.

Yes, a digital invoice is sent to your email once your order is confirmed.

PAYMENT INFORMATION

Your payment is processed instantly when the order is placed. We use secure payment gateways to protect your data.

We accept UPI, Debit/Credit Cards, Net Banking, and popular wallets like Paytm, PhonePe, and Google Pay.

No worries! Just contact us within 48 hours, and we’ll arrange a replacement or refund—hassle-free.

If your order hasn’t been shipped yet, you can request a change or cancellation by contacting us as soon as possible.

Once your order is shipped, you’ll get a tracking link via SMS/email so you can follow its journey to your doorstep.

RETURNS & REFUNDS

We offer easy 7-day returns for most items. Just make sure the product is unused and in original condition.

Refunds are processed to your original payment method within 5–7 business days after the returned product is received and verified.

 

Yes, if the item is eligible for exchange. Contact us and we’ll guide you through the process.

PRODUCT AUTHENTICITY

Absolutely. We source products only from verified suppliers and ensure 100% authenticity.

Some items (especially electronics) come with a manufacturer warranty. Warranty details are mentioned on the product page.

 

ACCOUNT SUPPORT

Click on the Account icon at the top of the page and sign up with your email or mobile number.

 

Click “Forgot Password” on the login page, and follow the instructions to reset it.

 

Yes. Just contact our support team and we’ll help you permanently delete your account upon request.

BULK ORDERS / WHOLESALE

Yes, we do! FestivSale offers special pricing and support for bulk purchases and resellers.

Simply contact us via our contact form or email us at support@festivsale.com with your requirements. Our team will get back to you within 24–48 hours.

 

Yes, minimum order quantities may vary depending on the product. We’ll share details once we know what items you’re interested in.

In some cases, yes. Customization options depend on the supplier and product category. Let us know what you’re looking for!