Privacy Policy

Last updated: 29 September 2025

Welcome to FestivSale.com! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website.

By using FestivSale.com, you agree to the practices described below.

1. Information We Collect

a) Personal Information

We collect information you provide when you shop or contact us, including:

  • Full name
  • Email address
  • Phone number (optional)
  • Billing and shipping addresses
  • Payment details (processed securely via Razorpay; we do not store full credit/debit card details)

b) Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Send promotional offers and newsletters (with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your data. We may share information with:

  • Payment partners: Razorpay for payment processing
  • Service providers: email marketing tools, analytics tools (like Google Analytics)
  • Legal authorities: if required by law

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your cart and preferences
  • Analyze site performance and traffic

You can manage or disable cookies in your browser settings, but some site features may not work properly.

5. Data Security

We take appropriate technical and organizational measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You can:

  • Access, update, or delete your personal data
  • Opt out of promotional emails anytime by clicking “unsubscribe”
  • Request information about how your data is used

Contact us at support@festivsale.com for any requests.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

8. Children’s Privacy

We do not knowingly collect information from individuals under the age of 13. If discovered, we will delete such information immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the “Last updated” date revised.

10. Contact Us

For privacy questions or concerns, contact us:

  • Email: support@festivsale.com
  • Location: Trichy, Tamil Nadu, India

Additional Note for Vendors

If you register as a vendor on FestivSale.com, we collect additional business and payment information (such as your store name, address, bank details, and tax ID) to manage your seller account, product listings, and payouts.

Your data is used solely for marketplace operations, including order processing, delivery coordination, and compliance with local e-commerce regulations.

FestivSale.com will never share or sell this data to third parties, except where required to complete transactions (e.g., payment gateways, logistics partners).